Terms & Conditions

These conditions explain yours and our rights, obligations and responsibilities under the agreement constituted by these conditions and our quotation. When we use the word ‘you’ or ‘your’ it means you, the Customer/Storer who has requested our services: ‘We’, ‘us’ or ‘our’ means StorageBox Ltd/Management. These conditions can be amended only by prior written agreement between you and us. Your attention is drawn to clauses 5, 9 and 10 which set out our liability to you for loss of or damage to your goods or property. Storer and Management agree that the Agreement is entirely contained within this document, the Privacy Policy, and any Fee Schedule as updated from time to time. No oral statements made by Management including by its employees, agents or other shall form part of this Agreement.

  1. Our Quotation:

    1. We may change the price set out in our quotation or impose additional charges if circumstances apply or events occur that were not taken into account when we prepared our quotation. Examples include if:

      1. You do not accept the quotation within 28 days of, or the service is not carried out or provided within 2 months of, the quotation being given.

      2. The service is carried out outside normal working hours (i.e. outside 8.00am-4.00pm)

      3. We have to collect goods above the ground floor and first floor.

      4. The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles or the containers to load/unload are more than 20 metres from the entrance to the premises. We reserve the right to not carry out the job if any of the above apply.

      5. There is a minimum rental charge of 4 weeks on Mobile Self Storage services.

      6. All special offers are subject to a minimum storage term. By accepting the quotation you agree to pay this minimum term specified on the quotation.

      7. If you avail of a special offer but do not fulfil your obligations, we will be entitled to charge you the full rate that without prejudice

  2. Additional Charges

    1. Additional charges may also be applied under the following circumstances:

      1. If a parking fine is incurred by us while carrying out the service. This fine may be charged direct to you together with a 20% surcharge for our administration costs. It is your responsibility to arrange suitable parking.

      2. If our drivers arrive at the premises and are unable to load/unload because the keys for the premises are not available and the delay lasts for more than 20 minutes, our driver will leave but the transport charge will be charged to you. If a future time is later arranged, there will be an additional transport charge.

      3. If a loading service is ordered, an additional charge of €60 will be added for every half hour over and above the 1.5 hours per standard containers based on 2 men allocated. (3 hours per large StorageBox container)

  3. Our Services

    1. Mobile Self Storage Services –

      We will deliver the container(s) to you for you to load, please note we can only leave one container with you overnight if there is suitable parking. This service DOES NOT include loading or packing the items. Coverage does not apply for any damage or loss that may have been caused due to poor loading, or any other reason, even if you accept our drivers assistance.

    2. Loading/Packing Services –

      StorageBox Staff will deliver the container(s) and load your goods into them for you. You are covered for damage due to poor loading but not any damage due to insufficient packing. This service DOES NOT include packing the items into boxes, dismantling or assembling unit or system furniture (flat pack) INCLUDING BEDS. Disconnecting, reconnecting, dismantling or re-assembling appliances, fixtures, fittings or equipment. Moving items from a loft or doing any work that involves the use of a ladder. Or under any circumstances packing items into boxes. Our responsibility will be solely to put pre-packed items into the containers. Any undertakings outside this agreement undertaken by StorageBox is at your own risk. Any packing materials used over those covered in your quotation will be added to your first invoice.

  4. Your Responsibility

    1. It is your sole responsibility to:

      1. Empty, properly defrost and clean any refrigerators and deep freezers. We will not be responsible for their contents.

      2. Provide us with a contact address for correspondence and any subsequent changes to such address throughout the period of storage of your goods.

      3. Inform us within 48 hours of any damage to your goods or property in writing to which occurred during a loading or unloading service.

      4. Ensure all discrepancies are noted on the driver’s docket or digital docket and signed by both yourself and the driver/admin in office and any discrepancies reported after this time may not be accepted.

      5. Ensure that all items packed by you in boxes are packed securely. Save as otherwise provided in these conditions, we will not accept liability for damage to any items not so packed.

          1. Where a loading/packing service is ordered (and in addition to Clause 4.1 above) it is your sole responsibility to :

            1. Obtain at your own expense, all access and parking facilities reasonably required by us to enable us to carry out the services.

            2. Be present during the removal of your goods – if you are not present we are not responsible for any items not packed/packed in error.

          1. Where a mobile service is ordered (and in addition to Clause 4.1 above) it is your sole responsibility to:

            1. Obtain at your own expense, all access and parking facilities reasonably required by us to enable us to carry out the services.

            2. Be available on the phone at all times. Our drivers will not deliver the container(s) without speaking with you first, and you will be charged the full transport rate if the delivery is not completed as per your StorageBox order confirmation email

            3. Advise us by 3pm the day before your booking is due of any cancellations or amendments. Failure to do so may result in a cancellation charge which would be equivalent to the full, original collection charge.

          2. We will not be liable for any loss or damage you suffer or incur as a result of your failure to perform your responsibilities hereunder.

  5. Our responsibility

    1. It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage. Our responsibility will cease upon delivery to you or upon collection by you from our store.

      1. Where the container was loaded by you : We will only accept liability for damage to or loss of contents where such damage or loss is attributable to or in consequence of the following perils: Fire, Lightning, Explosion, Earthquake, Storm, Flood, Burst Pipes, Theft accompanied by forcible or violent entry or exit, Riot, Strike, Civil Commotion, Malicious Damage, Impact by vehicles or aircraft and damage caused by dropping of a container.

    2. If we fail to discharge the responsibilities identified in clause 5.1 we will, subject to the provisions of clauses 5.1.1, 9 and 10 be liable under this agreement to compensate you for such failure.

    3. The amount of our liability under this clause 5 shall be determined pursuant to clause 9.

  6. Goods that must not be submitted for removal or storage

    1. The items listed below are examples but not an exhaustive list of goods that may present risks to health and safety or may carry other risks that prohibit their storage.

      1. Stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items including; gas bottles, aerosols, paints, firearms and ammunition. This Policy specifically excludes any claims arising out of the Storage of Flammable, toxic or explosive substances, LPG cylinders or any other compressed gases, any paints, thinners, petrol or oil, any firearms or ammunition, any chemicals (including and especially any oxidising agents

      2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

      3. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

      4. Perishable items and or those requiring a controlled environment, animals, birds or fish.

    2. If you submit such goods without our knowledge, we will endeavour to make them available for your collection and if you do not collect them within a reasonable time we will dispose of such goods without notice. In addition, you will be liable to indemnify us against any charges, expenses, damages, legal costs or penalties incurred by us in relation to such prohibited goods. Furthermore we will not be liable to you for any damage or loss incurred or suffered by you as a result of our disposal or destruction of such prohibited goods.

  7. Ownership of the Goods

    1. By entering into the agreement, you guarantee that:

      7.1.1 . Storer: a. has the right to store Goods in the StorageBox allocated by Management pursuant to the terms and conditions in this Agreement; b. is deemed to have knowledge of the Goods in the StorageBox; c. warrants that they are the owner of the Goods in the StorageBox and/or are entitled at law to deal with the Goods in accordance with all aspects of this Agreement; d. has inspected the StorageBox and Facility and is satisfied that the StorageBox and Facility are adequate for the intended use and suitable for storage of the Goods Storer intends to store (including that it may not be fitted with any fire protection system).

          1. We will only give access to your container to a third party if we have confirmation in writing from you to do so.

          2. Management: a. does not have, and will not be deemed to have, knowledge of the Goods (even if a loading service is availed of); b. is not a warehouseman of the Goods and Storer acknowledges that Management does not take possession of the Goods but rather of the StorageBox that the goods are contained within

      7.1.3 You will indemnify us against any loss or damages including costs brought against or suffered by us if clause 7.1.1 is not true.

  8. Payment

    1. The Total Charge for the first Period will be due and payable before the delivery date that the Agreement overleaf is signed by you and the Total Charge for each successive Period thereafter will be due and payable on the first day of that Period.

      1. Payment is to be made before the due date of each invoice or within 7 days of the due date. We will be entitled to impose a late charge of 10% of the Storage Charge for each 28 day period that the Total Charge remains unpaid for 10 days or more having become due and payable.

      2. When booking your goods out of storage, we will generate a final account, which will charge you any transport fees that may be due, and refund any storage rental that has been overpaid.

      3. The balance will need to be settled by 3.30pm the day before any delivery can be carried out.

      4. The preferred payment method is by debit or credit card or bank transfer.

      5. If your account is in arrears you will not be allowed to access to your goods until the account is cleared.

  9. Determinations of amount of our liability for loss or damage

    1. Where the loss or damaged item is part or a pair or set, our liability to you, where it is to be assessed as the cost of replacement of that Item, will be assessed as a sum equivalent to the cost of that item in isolation and not the cost of that item as part of or a pair or set. The liability incurred by this loss will be limited to our maximum liability clause 9.3

    2. We recommend that you take out additional personal insurance for any of your goods. In the event you do not have your own personal insurance your goods will be covered with insurance cover as arranged by Management. This cover will be with an insurer with whom the management see appropriate and be subject to the terms of that insurance. Our insurance cover is limited to a maximum amount of €5000 per standard StorageBox, €10000 per large StorageBox. This cover includes fire, flood, theft of your goods in our warehouse or road traffic accident whereby the goods stored with us are deemed written off as determined by our loss assessor. In the case of theft, this will need to be determined by management of StorageBox only and not on hearsay of any other party.

    3. The maximum liability for loss or damage of an individual item will be limited to €50 or its actual value whichever is less, per item, unless agreed otherwise with Management subject to a maximum claim amount as outlined in 9.2 in the event of total loss of a Storage Container.

  10. Exclusions of Liability

    1. We will not be liable for any loss of, damage to, or our failure to produce the following goods:

          1. Bonds, Securities, Stamps of all Kinds, Manuscripts or other documents or electronically held Data Records.

          2. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

          3. Perishable Items and/or those requiring a controlled environment.

          4. Furs exceeding €100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.

          5. Animals, birds or fish.

          6. Any goods in wardrobes, drawers or appliances.

          7. China, glassware and fragile items.

          8. Any goods which have a pre-existing defect or are inherently defective but provided that in the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability will be limited to €50 or its actual value whichever is less.

        1. Other than as a result of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:

          1. War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action, strike or other such events outside our reasonable control.

          2. Ionising radiations or radioactive contamination

          3. Chemical, Biological, Bio-chemical, Electromagnetic Weapons and cyber attack

          4. Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. ‘This includes goods left within furniture or appliances.

          5. Vermin, moth, insects and similar infestation, damp, mould, mildew or pest.

          6. Cleaning, repairing or restoring the goods unless we arranged for this to be carried out.

          7. Change to atmospheric or climatic conditions.

            10.3.9 Electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

        2. Notwithstanding any other provisions of these conditions, we shall not be liable for any indirect or consequential loss of any kind or description howsoever caused.

        3. No employee or sub-contractor of ours will be individually liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of the agreement,

        4. Our liability will cease upon handing over goods from our warehouse or upon completion of delivery to you.

  11. Our right to hold the goods (lien)

    We reserve the right to withhold some or all of your goods until you have paid without set-off all our charges and any other payments due under the agreement. In addition, we shall be entitled to sell or dispose of some or all of your goods without further notice to enable us to recover any sums due to us. The cost of the sale or disposal will be charged to you with the net proceeds credited against your account with us and the balance paid to you without interest. If the full amount due to us from you is not thus recovered, we will take steps to recover the balance from you. Goods left in the StorageBox at the end of the storage period are deemed abandoned and will be destroyed or disposed of within 48 hours of the StorageBox being vacated. The Storer may be charged a Cleaning Fee for this service.

  12. Storage

    We retain the right to keep your container at any suitable warehouse of our choice at our convenience.

  13. Access

    The StorageBox will only be accessible during the access timeframe agreed with the management and after giving Access Notice. Failure to attend after giving Access Notice will attract a No Show Fee. Storer must give Management Re-delivery Notice of at least 7 days for return of a StorageBox.

    Management need not comply with a request for Re-delivery that gives less than the defined Re-delivery Notice.

  14. Entry to A StorageBox by Management

    In the event of an emergency, that is where property, the environment or human life is, in the opinion of Management, threatened, Management may enter the StorageBox using all necessary force without the written consent of Storer. Management may also enter your StorageBox if Management believes reasonably that your StorageBox may be empty. If either of these circumstances occur, Management shall notify Storer as soon as practicable and Storer consents to such entry.

  15. Mediation

The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than for interlocutory relief, that it has first offered to submit the dispute to mediation.